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Delivery Charges
Most orders incur a delivery charge this starts from
£10.00 GBP and includes Vat @ 17.5% this charge is passed
on to us by the suppliers of the fabric, and so because
the fabric or wallpaper is discounted so much to you we
must pass this charge on to you the customer. Sorry! ...
NOTE:
There is a 2% charge added for a Credit Card Payment. Debt
cards are free of charge.
Before Cutting Fabric or opening rolls of wallpaper.
All orders are accepted, dispatched, and invoiced on the
understanding that when received, the fabric will be
carefully inspected prior to cutting. Whilst every effort
is made to control and inspect each order to ensure you
receive the goods in the best possible condition, errors
can be made, damage and creases can occur in transit. Once
the fabric is cut, we are not able to accept return or any
liability whatsoever.
Claims
No claims or returns whatsoever can be accepted for any
error once the fabric or Goods have been cut.
Limit of Liability
All goods are supplied on the condition that our liability
for any fault or defect in the quality, condition,
description or fitness for any purpose is limited in
amount to a sum not exceeding the purchase price of the
particular goods.
Restocking Fee
If the customer in giving the wrong information there will
be a restocking fee that is incurred by the customer. This
fee is charged by the supplier and not by us. This fee
could be has much has 75% of the full cost of the
order.
Updated
Purchasing
We advise clients to obtain a sample of their chosen
fabric, wallpaper or trimming, to ensure that you are
happy with this item before ordering - see later for
returns policy. Shades can sometimes vary slightly between
samples and batches - if the colour match is critical,
please ask us to order you a 'stock cutting' of the
current batch when placing your order.
All prices include VAT at the standard UK rate of 17.5%.
The price you are quoted will be valid for 14 days. If you
order the quote after this period has elapsed, the most
recent price for the fabric will be used when calculating
the order total. You will be notified of any changes when
you add the quote to your basket.
All goods are subject to availability, and full refunds
will be given immediately if for any reason the Fabric
Company within the required time scales cannot fulfill
your order. We cannot be responsible for delays beyond our
control.
We have no minimum order, unless this is imposed by a
particular fabric company, however, discounts available
will vary with quantity ordered and between different
fabric companies. Fabrics are supplied in whole metres.
Fabrics to be used for Upholstery need to comply with the
Furniture and Furnishing Fire Safety regulations, which
came into force in 1988. If they do not meet regulations,
your Upholsterer may be able to use an Interlinear or
Barrier cloth - please check with your Upholsterer before
ordering.
Shipping
There is a delivery charge of £10 for delivery per item
within mainland UK. For all other destinations, please
email us for a delivery quotation. The fabric companies
charge delivery, and as your order has already been
heavily discounted, we're afraid that we can't absorb this
charge also.
We would normally expect your order to be dispatched to
you within 7 to 10 working days. If you are working to a
deadline, please let us know when placing your order.
Some fabric companies hold their main stock outside of the
UK and so some orders may on occasion take slightly longer
than this.
Should we find that your order is likely to be delayed, or
the item is temporarily out of stock, we will contact you
as soon as possible.
These delivery time scales are approximate, and we cannot
be held responsible if delivery takes longer than
expected.
All goods are subject to availability, and full refunds
will be given if for any reason the Fabric Company within
the required time scales cannot fulfil your order.
Please note: Orders can only be sent to a single address.
If you require that part of your order be sent to a
different address, please order those items separately.
Privacy Policy
The personal data you provide such as your email address
we will use to provide order confirmation and to fulfil
your order will use delivery address. No information
provided is forwarded to any other marketing company.
Returns policy
Please contact us within 7 days of receipt of your order
should you have any query.
Whilst every effort s made to ensure that you receive the
required goods in the best possible condition, please
inspect your good carefully upon receipt. In the unlikely
event that you receive faulty goods, please contact us
immediately and we will replace these free of charge.
Please note that no refunds can be given once goods have
been cut, treated, or altered in any way.
Should you realise that you have ordered the wrong product
and wish to return goods that are not faulty, this may be
possible - please contact us to discuss this. Goods can
only be returned to us after agreement has been confirmed
in writing.
Please note that no refunds can be given once goods have
been cut, treated, or altered in any way.
Any goods returned must be in a saleable condition and in
the original packaging.
Returns are not usually possible if under 5 metres.
The Fabric Companies do impose restocking fees or handling
charges - typically 25% of the order value, although this
could be as much as 75%, and so a full refund would not be
possible. All costs relating to postage for returns are
the buyer's responsibility.
This does not affect your statutory rights.
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